General
IT for Teaching, Learning and Research
Staff Workplace
IT Infrastructure
Cybersecurity at HKUST
Fall 2016
INSIDE THIS ISSUE
Dear all,

You are cordially invited to take a look at the latest issue of our newsletter "Channel" for some quick updates on campus IT. In this issue, we will discuss the results of our annual user satisfaction survey, and take the chance to introduce our Service Desk team, our major arm delivering IT and A/V support services. It is being supplemented by a team of student interns who are engaged not only in serving the University community but also for developing professional skills, as explained in an accompanying article.

Updates on exciting IT enhancements for teaching, learning, research and administration are covered. While we are progressively modernizing our IT infrastructure, we found ourselves more and more into the “cloud computing” paradigm that has opened up new opportunities as well as threats. Quite a few articles are related to cybersecurity that is doubtlessly an important issue and demands continual vigilance from every member of the University. Last but not least, we all concern about protecting our environment and some simple ideas on sustainable IT are shared.

Please click the picture or here for a full-screen version, and here for a mobile-friendly version.

On behalf of ITSC, I wish every one of you great success in the new academic year!

Samuel Kwan
Director, ITSC
GENERAL
Service Improvement by Listening
Meet our Service Desk Team
ITSC Student Internship Program
Sustainability in IT
IT FOR TEACHING, LEARNING AND RESEARCH
Updates in Teaching Venues
BYOD in Teaching Venues to make your teaching exciting
Virtual Desktop Infrastructure for Teaching
Face-lifted Computer Barns!
Virtual Computer Barn Upgraded
Student Printing Service Updates
Updates on Research Computing Facilities
A New Survey Tool - Qualtrics
STAFF WORKPLACE
File Storage and Sharing
Protecting Documents
Document Backup
SMS for Mass Communication
IT INFRASTRUCTURE
Updates on Campus Wi-Fi Development
Wi-Fi Network Upgrade in Student Halls
Free Wi-Fi Service for Guests or Visitors – Wi-Fi.HK
Network Registration System (NetReg) in Student Halls
Internet Bandwidth Upgrade
Drupal Web Hosting
Secure Remote Access (SSL VPN Service)
Private Cloud Environment & Virtualization
CYBERSECURITY AT HKUST
Beware of Ransomware
Cybersecurity Audit
Enhancing Data Security and Back Up
Cybersecurity Training
Email Phishing and Telephone Scam
HKUST Web Application Security
ITSC Server Security Initiatives