With the great help from Publishing Technology Center, we are excited that this issue of Channel takes on a new look. More importantly, we hope you will find the content relevant and interesting.
First, I would like to introduce you to our new ITSC Service Desk. It is located on 2/F (Lift 2) and replaces the originally separate ITSC Help Desk and AV Counter. It serves as a single-stop shop for IT and classroom facility support services. The opening hours of the new ITSC Service Desk is also extended such that it should better match the University's new class hours.
Behind the Service Desk, we have continued to revamp the campus IT infrastructure and services to cope with increasing demand. Our connection speed to the Internet has been significantly boosted, both for overseas (+50%) and local connections (+100%). A new email and collaboration solution based on Microsoft Exchange has also been introduced to staff members. A similar plan for students is being conceived.
We have been consolidating and uplifting the campus IT facilities and services along the direction of "cloud computing". Our private "cloud" has evolved into a critical infrastructure that runs more than 200 crucial servers for a dozen of departments/offices. In addition, students who want to use specialized academic software will no longer need to grab a physical seat in the Computer Barns on campus. They can simply do so by connecting to our Virtual Desktop Infrastructure (VDI) that is a pool of virtual computers accessible anytime anywhere by students' own computers or device. Students can also easily print out their files using the new Satellite Printers installed across the campus.
Reading through this issue, you will get to know more interesting IT projects and updates in various aspects like e-Learning, IT training, IT service management, the new Video Conferencing Room on 7/F, high-performance computing, etc.
Enjoy and wish you all a very fruitful academic year ahead!
Samuel Kwan
Director, ITSC |
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