What do we do?

We hope you are adapting to the HKUST environment well. On behalf of ITSC, I would like to welcome you and give a brief introduction of ourselves. As a unit providing IT services to the campus community, we are here to serve you!

Our major activities include:

1. IT Infrastructure
   • Maintain the campus network and enterprise infrastructure (e.g. central user directories, user authentication, telephone system, etc.)
   • Maintain the campus IT security with appropriate hardware, software and policies
   • Maintain central teaching facilities (e.g. computer barns, lecture theaters, classrooms, etc.)
   • Design and support the general desktop and office computing environment
   • Develop university-wide standards and IT policy
2. Enterprise Systems
   • Maintain central servers and provide central email, www home page, storage and other services
   • Maintain central e-learning systems
   • Provide support to central research and academic computing activities
   • Provide system support to administrative computing
3. User Support and Training
   • Maintain the central service desk to support general users
   • Provide support to departmental IT staff
   • Coordinate and provide training in IT

Getting Help from Us

You are welcome to reach us through the following means:

• Come visit our ITSC Service Desk (Room 2021, Lift 2)
• Call our Helpline at 2358-6200
• Send us an email at cchelp@ust.hk; or
• Visit our website at http://itsc.ust.hk