Starting in January 2014, the Library has a new service: WhatsApp a librarian (5918-5097). It supplements the existing email, phone, and walk-up services at the Information Desk.

Why? Smartphones have become very common among HKUST students & staff; at the same time, text applications like WhatsApp and WeChat are more and more popular. It made sense to add this new communication channel for our smart phone users, just like the QR Codes for booking Study Rooms.

How? The Library’s Systems staff set up a BlueStacks android emulator on one of our computers. Library staff connect to it remotely, and check it regularly to answer questions.

When? The service will follow the usual InfoDesk hours (see http://library.ust.hk/info/hours/). WhatsApp messages received when the Information Desk is closed will be answered when it next opens, just like the present email service.

Hope to Hear from You! We hope that when you have a question about finding information, or about the Library’s services and collections, you will consider WhatsApping us.   WhatsApp us @ 5918-5097