CHANNEL - Fall 2016 RSS Feed Dear all, You are cordially invited to take a look at the latest issue of our newsletter "Channel" for some quick updates on campus IT. In this issue, we will discuss the results of our annual user satisfaction survey, and take the chance to introduce our Service Desk team, our major arm delivering IT and A/V support services. It is being supplemented by a team of student interns who are engaged not only in serving the University community but also for developing professional skills, as explained in an accompanying article. Updates on exciting IT enhancements for teaching, learning, research and administration are covered. While we are progressively modernizing our IT infrastructure, we found ourselves more and more into the “cloud computing” paradigm that has opened up new opportunities as well as threats. Quite a few articles are related to cybersecurity that is doubtlessly an important issue and demands continual vigilance from every member of the University. Last but not least, we all concern about protecting our environment and some simple ideas on sustainable IT are shared. Please click the picture or here for a full-screen version, and here for a mobile-friendly version. On behalf of ITSC, I wish every one of you great success in the new academic year! Samuel Kwan Director, ITSC]]> Wed, 07 Sep 2016 00:00:00 GMT Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Service Improvement by Listening]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Meet our Service Desk Team]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[ITSC Student Internship Program]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Sustainability in IT]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Updates in Teaching Venues]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[BYOD in Teaching Venues to make your teaching exciting]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Virtual Desktop Infrastructure for Teaching]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Face-lifted Computer Barns!]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Virtual Computer Barn Upgraded]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Student Printing Service Updates]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Updates on Research Computing Facilities]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[A New Survey Tool - Qualtrics]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[File Storage and Sharing]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Protecting Documents]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Document Backup]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[SMS for Mass Communication]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Updates on Campus Wi-Fi Development]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Wi-Fi Network Upgrade in Student Halls]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Free Wi-Fi Service for Guests or Visitors – Wi-Fi.HK]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Network Registration System (NetReg) in Student Halls]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Internet Bandwidth Upgrade]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Drupal Web Hosting]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Secure Remote Access (SSL VPN Service)]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Private Cloud Environment & Virtualization]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Beware of Ransomware]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Cybersecurity Audit]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Enhancing Data Security and Back Up]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Cybersecurity Training]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[Email Phishing and Telephone Scam]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[HKUST Web Application Security]]> Wed, 07 Sep 2016 00:00:00 GMT <![CDATA[ITSC Server Security Initiatives]]> Wed, 07 Sep 2016 00:00:00 GMT