Your Library – Your Say! Library Services Quality Survey 2015
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Issue No. 98, Nov 2015
Your Library – Your Say!
Library Services Quality Survey 2015
The Library is conducting an online survey to explore users' perception and expectation of library services quality.
All students, faculty, and staff are invited to participate at At the end of the survey you may enter your ITSC e-mail to join a lucky draw for over 50 prizes, including 3 Apple Watches, UC Bistro lunch coupons, supermarket and bookstore coupons, and HKUST Library coffee mugs.
The survey measures three dimensions of service:
  • Affect of Service: how you feel about Library services
  • Library as Place: how friendly the Library is as a place for learning, research and self-development
  • Information Control: how well the Library organizes and provides information resources
This will benefit you by allowing us to better understand your perceptions and expectations.  Results of this survey will help the Library develop services that better meet your needs.
The survey uses LibQUAL+®, a survey instrument developed by the Association of Research Libraries, and is used internationally to identify gaps between desired, perceived, and minimum expectations of service.  All results go directly to LibQUAL+® in the United States which analyzes and compiles reports for each participating library.
HKUST University Library participated in the LibQUAL+® survey in 2007 and 2011 – so this is the third time we have conducted the survey.  As in previous years, we are joining hands with 5 other UGC-funded libraries for comparative assessment.
The survey runs until 7 December.  We will share the results on the Library Website and Newsletter.
For further information or questions, please contact Ms Alice Ho at 2358-6707 or
Act NOW to have your say and win an Apple Watch!